Hotel guest tells of smelly surprise
A WEST Australian man claims a cleaner almost threw up while cleaning out a bag of rotting meat the guest found in his mini bar fridge at Launceston's Hotel Grand Chancellor.
Murray Robins, from Perth, was recently on holiday in Tasmania with his wife and had pre-booked to stayed at the hotel on three occasions throughout the trip.
The disgruntled guest told the Mercury that after checking in and unpacking their bags he and his wife noticed a "really strong odour" in their room.
"We started opening a few cupboards and then we got to opening the bar fridge," Mr Robins said.
"When we opened the door it just about knocked us out. It was rotten meat in there. It had been in there for a long time."
Mr Robins said he notified reception of his discovery and a cleaner was sent to the room.
"When the lady opened up the fridge, the cleaner, she almost vomited. She was like dry retching. She had her hand over her face.
"She disposed of the meat and then came back with various cleaning products and tried to clean it and get rid of the smell, but by then it had permeated inside the bar fridge."
Mr Robins said he was given a "drink" for the inconvenience and offered another room.
But he requested the fridge be replaced instead because the couple had already unpacked and had specifically requested a room in that area of the hotel.
He said the fridge would need to be removed before new guests used the room because it still smelled.
He was told the fridge would not be removed and so the couple put up with the smell for two nights before heading northwest.
On the couple's third stay at the hotel during their 10-day trip, Mr Robins said he believed undercooked bacon was served at the buffet on two occasions.
The hotel refunded him $40 for the cost of two meals on one of the mornings, but Mr Robins said he did not agree to the refund.
He said he felt the hotel's response to both the fridge and bacon situations was not good enough because the issues were not fixed and would still affect future guests.
"I said 'I'm not happy with your response and I'm going to take this further'."
The Mercury believes Mr Robins contacted the Launceston City Council.
The Grand Chancellor declined to comment.